They were individually wrapped in one sheet of bubble wrap, then thrown in the box with some inflatable fillers. How many of them were broken? Two out of eight were not just broken but completely shattered.
Sundance definitely has more money than sense.
- Posted from my iPhone with BlogPress
6 comments:
How aggravating!!! I have a ring from Sundance and love it, but have never bought anything breakable from them. Considering what they charge, the packaging you received is totally unacceptable! I hope they are going to overnight you some properly packaged glasses!
Looks like they have some disgruntled employees there! Wow...that is terrible! Especially from a well known company
yeah, I'm interested if they are going to correct their mistake. that's terrible. even i would know better than to ship wine like that and i've never shipped wine before. I hope ya'll have a wonderful Christmas and get to enjoy the other 6 bottles!
I am very sorry you received a package in this condition. I can help. If this has not been resolved for you, please contact me.
TaMara Gold
Customer Service Manager
Sundance Catalog
800.422.2770
801.887.9623 direct line
TaMara - thanks for the response. My husband will be returning the package this week.
I have had a very poor experience also with Sundance's customer service. For the prices they charge, it shouldn't be that way.
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